Dainton's Privacy Policy

Privacy Policy

How we handle and protect your personal information

1. Who We Are

Dainton's Detail & Valet ("we", "us", "our") is a vehicle detailing and paint protection business based at Unit 6 Caxton Close, Reading, Berkshire, RG30 1BZ. We are committed to protecting your privacy and handling your personal data transparently.

2. What Data We Collect

When you contact us or use our services, we may collect:

  • Your name and contact details (phone number, email address)
  • Vehicle details (make, model, registration)
  • Service enquiry and booking information
  • Communication history with us
  • Payment information (processed securely, not stored by us)

3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide quotes
  • Schedule and manage bookings
  • Process payments for services rendered
  • Send appointment confirmations and updates
  • Improve our services based on customer feedback

We will never sell, rent, or share your personal data with third-party marketing companies.

4. Legal Basis for Processing

We process your personal data on the following lawful bases under the UK GDPR:

  • Contract: To fulfil our contractual obligations when you book a service
  • Legitimate Interest: To communicate with you about enquiries and maintain our business relationship
  • Consent: Where you have provided explicit consent, such as opting in to receive updates

5. Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Service records are typically kept for up to 6 years following the completion of work.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Object to processing of your data
  • Data portability

To exercise any of these rights, please contact us at [email protected] or call 0118 359 2229.

7. Cookies

Our website may use essential cookies to ensure proper functionality. We do not use tracking cookies or third-party advertising cookies. Analytics tools, if used, collect anonymised data only.

8. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us:

  • Email: [email protected]
  • Phone: 0118 359 2229
  • Address: Unit 6 Caxton Close, Reading, Berkshire, RG30 1BZ

Last updated: February 2026